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bug #116

open

【H5】【持续跟进】【开关机】断电上电或重启，开机后卡在开机动画蓝屏页面，插拔HDMI线显示绿屏（橙视在现场排查）

Added by saifei pu 20 days ago. Updated 5 days ago.

Status:
under verification
Priority:
urgent
Assignee:
jianjun zhao
Start date:
06/05/2025
Due date:
% Done:

0%

Estimated time:

Description

软件版本：
6/5刷机新固件

操作步骤：
1、盒子断电上电

实际结果：
开机后卡在开机动画蓝屏页面

6-6

6-6 第106次

6-20

期望结果
开机顺滑正常

Files

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clipboard-202506051829-ihccg.png (374 KB) clipboard-202506051829-ihccg.png saifei pu, 06/05/2025 06:29 PM
蓝屏.log (14 MB) 蓝屏.log saifei pu, 06/05/2025 06:31 PM
clipboard-202506061611-h5hsf.png (759 KB) clipboard-202506061611-h5hsf.png saifei pu, 06/06/2025 04:11 PM
clipboard-202506062024-xjuwj.png (779 KB) clipboard-202506062024-xjuwj.png saifei pu, 06/06/2025 08:24 PM
COM3 20250606_20_19_50.log (9.49 KB) COM3 20250606_20_19_50.log saifei pu, 06/06/2025 08:26 PM
log250606-2.log (43 MB) log250606-2.log saifei pu, 06/06/2025 08:33 PM
Serial-COM320250620-143859.log (2.94 MB) Serial-COM320250620-143859.log saifei pu, 06/20/2025 03:54 PM
clipboard-202506201554-awljn.png (417 KB) clipboard-202506201554-awljn.png saifei pu, 06/20/2025 03:54 PM
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 #1

Updated by saifei pu 20 days ago

  • Subject changed from 【H5】【量产解决】【开关机】断电上电，开机后卡在开机动画蓝屏页面 to 【H5】【量产解决】【开关机】断电上电，开机后卡在开机动画蓝屏页面（橙视在现场排查）
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 #2

Updated by saifei pu 20 days ago

  • Subject changed from 【H5】【量产解决】【开关机】断电上电，开机后卡在开机动画蓝屏页面（橙视在现场排查） to 【H5】【量产解决】【开关机】断电上电，开机后卡在开机动画蓝屏页面，插拔HDMI线显示绿屏（橙视在现场排查）
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 #5

Updated by saifei pu 19 days ago

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 #6

Updated by saifei pu 16 days ago

  • Subject changed from 【H5】【量产解决】【开关机】断电上电，开机后卡在开机动画蓝屏页面，插拔HDMI线显示绿屏（橙视在现场排查） to 【H5】【量产解决】【开关机】断电上电或重启，开机后卡在开机动画蓝屏页面，插拔HDMI线显示绿屏（橙视在现场排查）
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 #7

Updated by wenjiao feng 12 days ago

  • Subject changed from 【H5】【量产解决】【开关机】断电上电或重启，开机后卡在开机动画蓝屏页面，插拔HDMI线显示绿屏（橙视在现场排查） to 【H5】【持续跟进】【开关机】断电上电或重启，开机后卡在开机动画蓝屏页面，插拔HDMI线显示绿屏（橙视在现场排查）
  • Status changed from under verification to solved
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 #9

Updated by jie yang 5 days ago

  • Status changed from solved to under verification
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